Refund policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
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1. Return Eligibility
To be eligible for a return, your item must:
Be unused and in the same condition that you received it
Be in the original packaging
Be returned within 14 days of delivery
To initiate a return, please contact us at support@akessential.com with your order number and reason for return.
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2. Non-Returnable Items
The following items are non-returnable:
Sale items or discounted products
Gift cards
Personal care items (e.g. underwear, beauty products)
Customized or made-to-order products
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3. Damaged or Defective Items
If you received a defective or damaged item, please contact us within 48 hours of receiving the product.
We will require photos of the damaged item and packaging for verification.
Once approved, we will offer a replacement or full refund based on your preference.
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4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
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5. Late or Missing Refunds
If you haven’t received a refund yet:
First check your bank account again
Then contact your credit card company — it may take some time before your refund is officially posted
If you've done all of this and still haven’t received your refund, contact us at support@akessential.com
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6. Return Shipping
Buyers are responsible for paying return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in return transit.
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7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@akessential.com
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Contact Us
For questions related to returns or refunds, contact:
Email: support@akessential.com
Phone: +1 (804) 206-5714